Which of the following Service Manager items do you use to collect together request offerings for publication on the Service Manager Self-Service Portal?

Question:

Which of the following Service Manager items do you use to collect together request offerings for publication on the Service Manager Self-Service Portal?

A. Catalog item groups

B. Incident templates

C. Change Management workflows

D. Service offerings

Correct answer: D

A. Incorrect: You use catalog item groups to collect together catalog items so that you can make them available to members of a specific user role.

B. Incorrect: An incident template forms the basis of an incident in Service Manager.

C. Incorrect: You use change management workflows to automate change management processes.

D. Correct: You use service offerings to collect together request offerings for publication on the Service Manager Self-Service Portal.