Question:
Which of the following Service Manager items do you use to collect together request offerings for publication on the Service Manager Self-Service Portal?A. Catalog item groups
B. Incident templates
C. Change Management workflows
D. Service offerings
Correct answer: D
A. Incorrect: You use catalog item groups to collect together catalog items so that you can make them available to members of a specific user role.B. Incorrect: An incident template forms the basis of an incident in Service Manager.
C. Incorrect: You use change management workflows to automate change management processes.
D. Correct: You use service offerings to collect together request offerings for publication on the Service Manager Self-Service Portal.