You are creating a new change request template in Service Manager. Which class should you select when creating the template?

Question:

You are creating a new change request template in Service Manager. Which class should you select when creating the template?

A. Change Request

B. Incident

C. Problem

D. Knowledge Article


Correct answer: A

A. Correct: You should select the change request class when creating a change request template.

B. Incorrect: You should select the change request class when creating a change request template.

C. Incorrect: You should select the change request class when creating a change request template.

D. Incorrect: You should select the change request class when creating a change request template.