You want to configure Service Manager so that Barry the SQL Server Administrator is notified when a SQL Server related change request is entered into the Service Manager database. Which of the following would you configure in Service Manager to accomplish this goal?

Question:


You want to configure Service Manager so that Barry the SQL Server Administrator is notified when a SQL Server related change request is entered into the Service Manager database. Which of the following would you configure in Service Manager to accomplish this goal?

A. Configure a change request workflow.

B. Configure an incident event workflow.

C. Configure an activity event workflow.

D. Configure a desired configuration management event workflow

Correct answer: A


A. Correct: By configuring a change request workflow, you can configure certain users to be notified when change requests that meet specific criteria are entered into Service Manager.

B. Incorrect: You would configure a change request, rather than an incident event workflow.

C. Incorrect: You would configure a change request, rather than an activity event workflow.

D. Incorrect: You would configure a change request, rather than a desired configuration management event workflow.