You want to create a runbook in System Center 2012 R2 Orchestrator that creates Service Manager incidents in response to Operations Manager alerts. Your organization has one Operations Manager server, one Orchestrator server, and one Service Manager server. Which of the following steps should you take?

Question:


You want to create a runbook in System Center 2012 R2 Orchestrator that creates Service Manager incidents in response to Operations Manager alerts. Your organization has one Operations Manager server, one Orchestrator server, and one Service Manager server. Which of the following steps should you take?

A. Configure a connection from the Operations Manager server to the Orchestrator server. Install the Orchestrator management pack on the Operations Manager server.

B. Configure a connection from the Orchestrator server to the Operations Manager server. Install the Operations Manager integration pack on to the Orchestrator server.

C. Configure a connection from the Orchestrator server to the Service Manager server. Install the Service Manager integration pack on to the Orchestrator server.

D. Configure the Operations Manager connector on the Service Manager server. Configure alert routing rules for the connector on the Service Manager server.

Correct answers: A and C


A. Correct: In this scenario, you should configure the Operations Manager connector for Service Manager as a way of extracting alert information.

B. Incorrect: It is not necessary to deploy the Operations Manager agent on the Service Manager server to accomplish this goal.

C. Correct: You need to create specific incident template and then configure an alert routing rule that leverages this template.

D. Incorrect: According to the question text, Orchestrator has not been deployed in this environment.