You are configuring Service Manager to send notifications in the event that a service level objective reaches a warning or breach state. Which of the following targeted classes would you use when configuring this notification?

Question:

You are configuring Service Manager to send notifications in the event that a service level objective reaches a warning or breach state. Which of the following targeted classes would you use when configuring this notification?

A. Service Level Instance Time Information
B. Change Request
C. Review Activity
D. Problem

Correct answer: A

A. Correct: You should target the Service Level Instance Time Information class when configuring this notification.
B. Incorrect: You should target the Service Level Instance Time Information class rather than the Change Request class.
C. Incorrect: You should target the Service Level Instance Time Information class rather than the Review Activity class.
D. Incorrect: You should target the Service Level Instance Time Information class rather than the Problem class.